POLICIES & SHIPPING

 

PAYMENT POLICY:

Two Blooms Design Studio accepts payment via Stripe which accepts Visa, Mastercard, Visa & Mastercard debit along with American Express.  If payment is not received within 7 days, Two Blooms Design Studio will cancel your transaction.  You will be notified via email 24 hours prior to cancellation.

SHIPPING POLICY:

All orders are shipped using Canada Post and are based on weight.  Ordering in multiples will save on shipping cost.  All retail orders will be shipped out within 48 hours based on availability.

CANADA/USA

All orders are shipped via Canada Post. Parcels to the US are shipped using Tracked Packet USA which will take approximately 6-10 business days not including customs. 

Items are not marked as GIFTS as we assess the value of the item/items being shipped. If your item is lost we are able to refund you the true value.

INTERNATIONAL SHIPPING

International Surface Small Packet is the most economical option but be aware it can take 8-12 weeks not including customs. This option does not include tracking so once it heads to the post office there is no way to track this item. If the item gets lost or is not delivered we cannot refund the cost. Choose this option at your own risk. When you check out there is an option for International Air Small Packet which is just $24.00 for most items. For heavier items like our 8 oz glass candle or 8 oz candle and soap gift set the cost is just $45.00 for this option.

Two Blooms Design Studio will only ship to addresses that corresponds with your order in order for both parties to be protected.  If your shipping addresses differ, we will contact you for verification. If we do not hear back within 3 days Two Blooms Design Studio will cancel your transaction or ship the items to the address we have on hand.

A paper copy will not be sent with your invoice unless requested.

If we have any questions regarding your order or have run out of stock ,we will notify you asap.  

SALES TAX: 

Canada: We are a registered business, all Canadian addresses will be charged sales tax.  BC residents will be charged PST & GST.  
International: You will not be charged sales tax. However when receiving your order you may be charged tax and duty.  We are not responsible for duty or taxes as this is dependent on your home country.

Items are not marked as GIFTS as we assess the value of the item/items being shipped. If your item is lost we can refund you the true value.

REFUND POLICY:

Due to the personal nature of our products, Two Blooms Design Studio does not accept returns.  If you are unhappy with a product please contact us with detailed information so we can work towards a solution within 24 hours of receipt.

COPYRIGHT:

All products, photos and content are the sole proprietorship of Two Blooms Design Studio and cannot be used without permission. Feel free to contact us if you have a blog or social media outlet you would like to promote our products on.